ARTHAMRIT CUSTOMER SUPPORT CENTRE
Raise, track and
resolve support requests.
Every submitted support request receives a ticket number, an SLA target and an internal owner. The responsible employee can update the work status while you track customer-visible progress online.
SUPPORT CONTROL
One support gateway. Clear accountability.
01Ticket Number
02Employee Assignment
03SLA Monitoring
04Status Tracking
SUPPORT SERVICES
Support for the full
service lifecycle.
Use one ticket process for technical support, AMC calls, warranty/service, field visits, remote support and digital support.
01IT / Technical SupportNetwork, server, Wi-Fi, CCTV, desktop, laptop, printer and infrastructure issues.
02AMC Customer SupportBreakdown, preventive maintenance, scheduled visit and AMC service requirements.
03Remote SupportRequest remote troubleshooting and technical assistance.
04Warranty / ServiceProduct warranty, repair, replacement or after-sales support.
05Field / Installation SupportOn-site engineer, installation, commissioning or maintenance request.
06Digital SupportWebsite, hosting, domain, content, application or digital solution support.
RAISE A SUPPORT TICKET
Tell us what needs attention.
TRACK TICKET STATUS